As part of the NHS community pharmacy contract, all pharmacies are required to undertake a patient satisfaction survey once every year.
We are asking Our patients to fill in a short questionnaire about the service we provide. The results of the survey will help us to identify ways of improving our pharmacy service. The results will remain anonymous. Your views are important to us and the questionnaire will only take a few minutes to complete.
We are required to publish the areas in which we are performing strongly as well as identifying the areas that have the greatest potential for improvements. We are also required to show what action will be taken to deliver the improvements.
To complete this questionnaire online, please click the button below or use the following link: https://goo.gl/forms/GsUVsGIw35emFsq53
If you have received a paper version of the questionnaire, you have various options on how to return this back to us:
- Please post to Meds at Home Ltd, Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands, DY5 2UA.
- Please fax to 01384 467720
- Scan and email to firstname.lastname@example.org
- Hand to the Pharmacy delivery driver on his next visit to you
2017/2018 CPPQ Publication Report
Date Report Completed: 20th March 2018
Top Areas of Performance
|Question||% of respondents satisfied with service|
|The ease of contacting the pharmacy||99%|
|If you used the pharmacy service for another NHS service, how satisfied were you with the time taken to provide this service||100%|
|The ease of being able to talk to the pharmacist||94%|
|The quality of the packaging used for your prescription||99%|
|The condition in which you received your prescription||100%|
|Disposing of medicines you no longer need||88%|
Areas in Greatest Need for Improvement
|Question||% of respondents dissatisfied with service||Action taken or planned (including timescale)|
|Have you ever been given advice about any of the following by the pharmacist or pharamacy staff||65%||Improve the health service so that more patients can get advice pharmacy (as soon as possible)|
Pharmacy response to respondent’s additional comments
|Areas within control of pharmacy||Areas outside control of pharmacy|
Age range of respondents
Profile of respondents
|This is the pharmacy that the respondent chooses to visit if possible||This is one of several pharmacies that the respondent uses||This pharmacy was just convenient on the day for the respondent|