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Patient Questionnaire

As part of the NHS community pharmacy contract, all pharmacies are required to undertake a patient satisfaction survey once every year.

We are asking Our patients to fill in a short questionnaire about the service we provide. The results of the survey will help us to identify ways of improving our pharmacy service. The results will remain anonymous. Your views are important to us and the questionnaire will only take a few minutes to complete.

We are required to publish the areas in which we are performing strongly as well as identifying the areas that have the greatest potential for improvements. We are also required to show what action will be taken to deliver the improvements.

To complete this questionnaire online, please click the button below or use the following link: https://goo.gl/forms/GsUVsGIw35emFsq53

Click Here to Complete Community Pharmacy Patient Questionnaire (CPPQ) Online

If you have received a paper version of the questionnaire, you have various options on how to return this back to us:

  • Please post to Meds at Home Ltd, Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands, DY5 2UA.
  • Please fax to 01384 467720
  • Scan and email to [email protected]
  • Hand to the Pharmacy delivery driver on his next visit to you

The Community Pharmacy Patient Questionnaire 2018/2019 – Report for Publication

Address of Pharmacy: Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands DY5 2UA

Date Report Completed: 19th March 2019

Top Areas of Performance

Question % of respondents satisfied with service
The quality of the packaging used for the delivery of your prescriptions 99%
The condition in which you received your prescriptions 97%
Providing an efficient service 97%
The service you received from the pharmacist 89%
Answering any queries you may have 89%

Areas in Greatest Need for Improvement

Question % of respondents  dissatisfied with service Action taken or planned (including timescale)
Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (healthy eating)? 44.6% Improve the pharmacy service so that more patients can get advice on
healthy eating
Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (physical exercise) 45.5% Improve the pharmacy service so that more patients can get advice on
physical exercise
Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (stopping smoking)? 49.5% Improve the pharmacy service so that more patients can get advice on
smoking cessation

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Staff training – identifying suitable patients for healthcare advice and providing relevant and targeted advice (smoking cessation, weight loss, heathy diet etc)

Accessing printed literature to distribute to patients with regards to self-care

Service uptake by patients

Age range of respondents

16-19 20-24 25-34 35-44 45-54 55-64 65+
0% 1% 5.9% 7.9% 19.8% 56.4% 8.9%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
87.1% 12.9% 0%

Click here to download the 2018/19 CPPQ Publication Report

Click here to download the 2017/18 CPPQ Publication Report

Click here to download the 2016/17 CPPQ Publication Report

Click here to download the 2015/16 CPPQ Publication Report