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Patient Questionnaire

As part of the NHS community pharmacy contract, all pharmacies are required to undertake a patient satisfaction survey once every year.

We are asking Our patients to fill in a short questionnaire about the service we provide. The results of the survey will help us to identify ways of improving our pharmacy service. The results will remain anonymous. Your views are important to us and the questionnaire will only take a few minutes to complete.

We are required to publish the areas in which we are performing strongly as well as identifying the areas that have the greatest potential for improvements. We are also required to show what action will be taken to deliver the improvements.

To complete this questionnaire online, please click the button below or use the following link: https://goo.gl/forms/GsUVsGIw35emFsq53

Click Here to Complete Community Pharmacy Patient Questionnaire (CPPQ) Online

If you have received a paper version of the questionnaire, you have various options on how to return this back to us:

  • Please post to Meds at Home Ltd, Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands, DY5 2UA.
  • Please fax to 01384 467720
  • Scan and email to medathome.ltdfl448@nhs.net
  • Hand to the Pharmacy delivery driver on his next visit to you

2017/2018 CPPQ Publication Report

Date Report Completed: 20th March 2018

Top Areas of Performance

Question % of respondents satisfied with service
The ease of contacting the pharmacy 99%
If you used the pharmacy service for another NHS service, how satisfied were you with the time taken to provide this service 100%
The ease of being able to talk to the pharmacist 94%
The quality of the packaging used for your prescription 99%
The condition in which you received your prescription 100%
Disposing of medicines you no longer need 88%

Areas in Greatest Need for Improvement

Question % of respondents  dissatisfied with service Action taken or planned (including timescale)
Have you ever been given advice about any of the following by the pharmacist or pharamacy staff 65% Improve the health service so that more patients can get advice pharmacy (as soon as possible)

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Staff training

Age range of respondents

16-19 20-24 25-34 35-44 45-54 55-64 65+
0% 0% 3.8% 1% 12.4% 67.6% 15.2%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
81% 15.2% 3.8%

 

Click here to download the 2017/18 CPPQ Publication Report

Click here to download the 2016/17 CPPQ Publication Report

Click here to download the 2015/16 CPPQ Publication Report